At Linden Jewelers, we want to make your experience as smooth and transparent as possible. Here are answers to some of the most common questions we receive from our customers:
Reach out to us today and we’ll be delighted to assist.
We process most orders within 1–2 business days. Standard shipping typically arrives in 3–5 business days, and expedited options are available at checkout. Please note that custom orders may require additional production time before shipping.
Yes. You can choose “In-Store Pickup” at checkout and collect your order directly from Linden Jewelers during business hours. We’ll notify you by email or phone as soon as your item is ready.
We accept returns and exchanges on eligible items within [X days] of purchase (typically 14–30 days, depending on your preference). Items must be unworn, in their original condition, and accompanied by the original receipt. Please note that custom, personalized, and special-order items are final sale unless defective. Estate jewelry and bullion/coin purchases may have additional restrictions—please review our full Return Policy or contact us for details.
Yes—one complimentary resize within [60 days] on most designs. Eternity bands, tension settings, and certain styles may not be resizable. Typical turnaround is [3–7 business days]. After the complimentary window, a [resizing fee] applies.
Yes, we buy gold, jewelry, and other precious metals. Our team provides free evaluations to determine the value of your items before making an offer.
Absolutely. We specialize in custom jewelry, from engagement rings to one-of-a-kind designs. You’ll work with our team to choose stones, settings, and design elements, and we’ll provide 3D renderings and a clear production timeline.
Yes, we offer a selection of collectible coins and investment-grade bullion. Our collection is carefully curated to ensure authenticity and value.
Estate jewelry refers to pre-owned pieces that often have unique history, craftsmanship, and character. We carry both men’s and women’s estate jewelry in various styles and eras.
We accept major credit cards, debit cards, and other secure payment options as displayed during checkout. For in-store purchases, we also accept cash.
Yes, we offer returns and exchanges on eligible items within the timeframe specified in our Return Policy. Please note that custom and personalized items may not be eligible unless defective.
Yes, Linden Jewelers provides professional appraisals for insurance, resale, or personal knowledge. Contact us to schedule an appraisal appointment.
We recommend regular cleaning with a soft cloth and safe jewelry cleaner. For deeper maintenance, bring your piece to our store for professional cleaning and inspection.
We are located at 194 W Sunrise Hwy, Lindenhurst, NY 11757. Visit our Contact page for directions, hours, and more information.
You can reach us by email at info@lindenjewelers.com, phone at +1 (516) 517-8028, or by visiting our store during business hours.
Linden Jewelers was founded to elevate the modern fine-jewelry experience. We pair old-world craftsmanship with transparent, data-driven valuations, and we care deeply about quality, sustainability, and the stories behind finely made pieces. From responsibly sourced materials to expert bench work, we honor each in everything we do.
Whether you’re selling or buying, you’ll get discreet service and straight answers. Our gemologists and watch specialists use professional grading tools and real-time market benchmarks to provide accurate pricing. Expect a seamless appointment, clear options (sell, trade, consign, or upgrade), and same-day payment when you sell—plus concierge guidance, certified stones, and insured delivery when you buy.
1 (516) 517-8028
10am - 6pm
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