Linden Jewelers is dedicated to ensuring your complete satisfaction with every purchase. If for any reason you are not fully happy with your jewelry, our Return Policy provides a straightforward and transparent process.
Returns must be initiated within 30 days of the delivery date.
Items must be in new, unworn condition, with original packaging, certificates, and documentation included.
Custom, personalized, or engraved pieces are non-returnable, unless defective.
Items showing signs of wear, resizing, or alteration performed outside Linden Jewelers are not eligible for return.
Contact our customer service team at info@lindenjewelers.com or call (000) 000-0000 to request a Return Authorization (RA).
Carefully package your item in its original box with all certificates and documents.
Ship the item using an insured and trackable shipping method. Customers are responsible for return shipping costs unless the item was defective or incorrect.
Once we receive and inspect your return, a confirmation email will be sent.
Approved refunds will be issued to the original payment method within 7–10 business days.
Shipping fees, if applicable, are non-refundable.
Items eligible for return may also be exchanged within 30 days for another piece of equal or greater value.
Any price difference must be paid at the time of exchange.
Custom jewelry orders (including bespoke designs and special orders).
Engraved or personalized items.
Final sale or clearance merchandise.
If you receive a defective or incorrect item, please contact us immediately. We will arrange a complimentary return and either replace the item or issue a full refund.
For assistance with returns or exchanges, please reach out to us:
Linden Jewelers
Email: info@lindenjewelers.com
Phone: (000) 000-0000
Address: [Insert Business Address]
Linden Jewelers was founded to elevate the modern fine-jewelry experience. We pair old-world craftsmanship with transparent, data-driven valuations, and we care deeply about quality, sustainability, and the stories behind finely made pieces. From responsibly sourced materials to expert bench work, we honor each in everything we do.
Whether you’re selling or buying, you’ll get discreet service and straight answers. Our gemologists and watch specialists use professional grading tools and real-time market benchmarks to provide accurate pricing. Expect a seamless appointment, clear options (sell, trade, consign, or upgrade), and same-day payment when you sell—plus concierge guidance, certified stones, and insured delivery when you buy.
1 (516) 517-8028
10am - 6pm
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